Billing & subscriptions
Start, change, or cancel your subscription and manage payment.
- Cancel your subscriptionCancel any time from Account then Billing. You keep full access until the end of the period you already paid for.
- What happens when you cancelYou keep access until the end of the period you paid for, and your history, saved classes, and notes stay put.
- Change your payment methodAdd the new card in Account then Billing, make it your default, then remove the old one.
- Update your billing detailsYour profile name is what shows on your account and in our emails, and every charge is listed on the History tab.
- Failed payment and retriesIf a renewal fails we email you and, for some declines, retry automatically. Adding a working card is the first step.
- RefundsRefunds are handled case by case by our support team. Email us and we will review your account.
- Switch plansChange plan from Account then Billing. The new plan starts at your next billing period, so nothing is charged today.
- The 3-month intro planThe 3-Month Intro is a pre-paid three month term, not a free trial. You pay once up front, then it renews monthly.
- Use a coupon or promo codeType your code into the Coupon code field at checkout. The total updates as soon as the code is accepted.
- Gift cardsRedeem a gift card at checkout and its value is added to your account balance. Contact us about buying one.
Still need help?
Send us a note and a real person on the SSOD team will get back to you.