Update your billing details
Updated
The name on your profile is what appears on your account and in our emails. The card itself is not tied to your profile name, so changing one does not change the other. Every charge you have made is listed under Billing, and receipts arrive by email.
Steps
- To change your name, open Account, stay on Profile, edit First name and Last name, and save.
- To see what you have been charged, open Account, then Billing, then the History tab.
- The table lists each charge with its Date, Amount, and Status. If you have not been billed yet, it reads "No invoices yet."
Good to know
- Your email address cannot be changed on the website yet. Contact support and we will change it for you.
- We do not have downloadable PDF invoices. The receipt email you get after each successful payment is your record of the charge, so keep those emails if you need them for expenses.
- Card details live on the Payment methods tab, not on Profile.
- Your name on Profile is also your starting point for how you appear to other members. Your Public display name on the same page is what is actually shown on comments and in parties.
Related articles
Related articles
- Cancel your subscriptionCancel any time from Account then Billing. You keep full access until the end of the period you already paid for.
- What happens when you cancelYou keep access until the end of the period you paid for, and your history, saved classes, and notes stay put.
- Change your payment methodAdd the new card in Account then Billing, make it your default, then remove the old one.
- Failed payment and retriesIf a renewal fails we email you and, for some declines, retry automatically. Adding a working card is the first step.