Video will not play or keeps buffering

Updated August 25, 2026

Video stalls are usually a short network hiccup, and the player is built to recover from them by itself. Give it a few seconds before doing anything.

Steps

Wait about ten seconds. The player retries quietly, and most stalls clear without you doing anything.
If the class still has not started, refresh the page and press play again.
Check your internet connection. Streaming video is sensitive to a weak signal, so move closer to your router or switch from mobile data to wifi if you can.
Close other tabs, apps, and downloads that are using the connection.
Try a different browser, or the same class on another device, to see whether the problem follows you.
If it still will not play, contact support with the class name, the device and browser you are using, and roughly what time it happened.

The player recovers from the first couple of stalls silently. If it hits a third one in a row it stops guessing and shows you a reload option.
Video quality adjusts automatically to your connection, so there is no quality setting to change. If the picture looks soft it usually sharpens up once the connection settles.
A very old browser can cause playback problems. Keeping your browser up to date is worth doing.
Corporate and school networks sometimes block streaming video. If work wifi will not play a class, try mobile data as a test.
If you subscribed through the App Store or Google Play and are having trouble in that app, tell us which app you are using when you get in touch.