Delete your account

There is no delete button on the website yet, so deletion is done by our team. Get in touch and we will process it for you.

Steps

1. Cancel your subscription first, from Account then Billing, so no further charges are taken.
2. Email [email protected] from the address on your account, or use the contact support form, and ask us to delete it.
3. We confirm by email once the account has been closed.

Good to know

• Deleting the account removes your personal details from our systems. It cannot be undone.
• Your workout history, Tracker entries, saved classes, notes, and comments go with the account. If you want a record of anything, save it before you write to us.
• Deleting your account does not by itself refund a charge. Any refund question is reviewed separately.
• If you only want to stop being billed, cancelling is enough. Your account stays open and your history is kept, so you can come back later without setting everything up again.
• Not sure which is right for you? Ask us in the same email and we will explain the difference before doing anything.

Related articles

• Cancel your subscription
• What happens when you cancel
• Change your email or password